Client Agreement, Terms of Purchase & Return/Refund Policy
This Document is a formal, legally binding contract between ROSE POWER PLT (operating in Australia as the authorized commercial marketing agent and reseller for ROSE POWER PLT MALAYSIA) and you (the "Client" or "Purchaser"). Please read these terms comprehensively prior to initiating any transaction.
⚖️ SECTION A: AUTOMATIC LEGAL EXECUTION UPON PAYMENT
BY REMITTING PAYMENT, AUTHORIZING A CREDIT/DEBIT TRANSACTION, BOOKING AN APPOINTMENT, OR ORDERING ONLINE OR IN PERSON, YOU AUTOMATICALLY, UNCONDITIONALLY, AND IRREVOCABLY ACCEPT AND ARE LEGALLY BOUND BY ALL TERMS, WAIVERS, NON-REFUNDABLE CLAUSES, AND HEALTH DISCLAIMERS SET FORTH IN THIS AGREEMENT. No physical signature is required; payment transmission constitutes valid legal execution.
Commercial Marketing & Reseller Undertaking — Quality Guarantee
1.1 Corporate Alliance: ROSE POWER PLT operates in Australia as the dedicated commercial marketing entity, brand representative, and authorized reseller for ROSE POWER PLT (Kuala Lumpur, Malaysia).
1.2 Quality Monitoring Guarantee: In our commercial capacity, we actively monitor and guarantee the authenticity, standard conformity, hygienic packaging integrity, and botanical purity of all formulations and wellness modalities distributed under the Rose Power brand. Every batch is rigorously monitored to meet strict safety criteria.
Strict No-Refund Policy: Contractual Manufacturing & Logistics Complexities
2.1 Binding Manufacturing Contracts: All botanical teas, herbal dietary supplements, and therapeutic formulations are custom produced under direct contractual allocations with ROSE POWER PLT (Malaysia) and certified partner laboratories. Once an order is processed, inventory and laboratory batch allocations are committed immediately and cannot be cancelled or recalled.
2.2 Cross-Border Logistics & Customs Complications: Due to specialized temperature-controlled freight, international quarantine handling, customs documentation, and high-tier logistics costs, ALL PRODUCT SALES ARE FINAL AND STRICTLY NON-REFUNDABLE ONCE AN ORDER IS DISPATCHED.
2.3 Express Non-Refundable Scenarios:
- Transit & Customs Delays: Variations in carrier freight timelines or international customs inspections are outside our direct operational control and do not entitle the purchaser to refunds or cancellations.
- Change of Mind or Personal Preference: No refunds are issued for subjective taste, aroma preferences, personal changes in circumstance, or change of mind.
- Opened or Unsealed Goods: Under Australian public health and biosecurity regulations, consumable items with unsealed tamper-evident packaging cannot be returned or restocked under any circumstance.
Herbal Formulations: Medical Advice & Zero Recompensation for Negative Effects
3.1 Mandatory Physician Consultation: All botanical teas, nutritional blends, and herbal capsules are complementary wellness formulations. You are strictly required and legally advised to consult your certified general medical practitioner or physician prior to consuming any product.
Strict Disclaimer of Health Responsibility & Zero Recompensation:
ROSE POWER PLT AND ROSE POWER PLT MALAYSIA DO NOT ASSUME ANY HEALTH, MEDICAL, OR PHYSIOLOGICAL LIABILITY WHATSOEVER.
- If the Client consumes any herbal product without prior medical consultation, or with undisclosed medical conditions, allergies, pregnancy, or concurrent medications, the Client assumes 100% full personal risk and sole liability.
- THERE IS ABSOLUTELY NO FINANCIAL RECOMPENSATION, DAMAGES, MEDICAL EXPENSE REIMBURSEMENT, INDEMNITY, OR SETTLEMENT PROVIDED FOR ANY NEGATIVE HEALTH EFFECTS, adverse reactions, bodily intolerance, or detox symptoms under any legal theory.
3.2 Complementary Nature: Botanical products are not registered prescription pharmaceuticals and are not designed to diagnose, treat, cure, or prevent any acute or chronic pathology.
Wellness Therapies: Certified Practitioners & Health Insurance Disclaimer
Health Fund & Health Insurance Explicit Clarification:
All manual therapies and bodywork treatments provided are conducted by qualified, certified, and insurable therapists. However, ROSE POWER PLT DOES NOT PROVIDE, ISSUE, UNDERWRITE, OR GUARANTEE ANY HEALTH FUND, PRIVATE HEALTH INSURANCE, OR DIRECT REBATES.
Clients may independently request an itemized tax receipt with provider credentials to submit to their private health insurer. Rebate eligibility and benefit tiers remain strictly between the Client and their independent health fund.
4.1 Mandatory Health Intake: Clients must complete a thorough health intake form prior to any session, disclosing all surgeries, injuries, acute pain, spinal issues, cardiovascular conditions, skin sensitivities, or pregnancy.
4.2 Zero Recompensation for Physical Effects: Manual bodywork (Remedial Massage, Deep Tissue, Dry Cupping, Lymphatic Drainage) involves tissue mobilization. ROSE POWER PLT and its practitioners bear ZERO LIABILITY AND PROVIDE NO RECOMPENSATION for post-treatment soreness, bruising, temporary petechiae (cupping marks), fatigue, or aggravation of pre-existing injuries.
4.3 Strict 24-Hour Cancellation Policy: Appointments require a minimum of 24 hours' advance notice to cancel or reschedule. Cancellations within 24 hours or missed appointments (no-shows) forfeit the entire booking deposit/fee with zero refund.
Australian Consumer Law (ACL) Statutory Guarantees
5.1 Statutory Rights: Our goods and services come with statutory consumer guarantees under Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in this Agreement restricts or modifies statutory guarantees that cannot be excluded by law.
5.2 Verified Major Manufacturing Defects: In the rare event that a product arrives with a verified major defect (e.g., broken container seal upon arrival or confirmed batch contamination):
- Notice must be submitted within 48 hours of carrier delivery accompanied by unboxing photos/video.
- Following quality inspection and verification, a direct replacement product or statutory remedy will be provided.
Governing Law, Jurisdiction & Severability
6.1 Exclusive ACT Jurisdiction: This Agreement is governed exclusively by and construed in accordance with the laws of the Australian Capital Territory (ACT) and the Commonwealth of Australia. Any legal proceeding or claim shall be submitted to the exclusive jurisdiction of the courts of the Australian Capital Territory.
6.2 Severability: If any provision of this Agreement is held invalid or unenforceable, the validity of the remaining provisions shall remain in full legal force and effect.
Corporate Support & Administrative Office
For batch verification, order inquiries, or practitioner itemized receipt requests under this Agreement, please contact our administrative team:
